Frequently Asked Questions

Everything you need to know about shopping for your home at GIFTEXPRESS.

How long will it take for my home decor items to arrive?

Standard shipping typically takes 3-7 business days. For larger furniture pieces or fragile home accents, please allow up to 10 business days for specialized handling and delivery.

What is your return policy for home goods?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that custom-made or personalized home gifts are final sale.

How do you ensure fragile items don't break during shipping?

At GIFTEXPRESS, we use premium protective packaging, including double-walled boxes and reinforced cushioning, specifically designed for glassware, ceramics, and delicate home ornaments.

Can I track my order once it has been dispatched?

Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout experience.

Do you offer gift wrapping for home products?

Absolutely! You can select our premium gift-wrapping option at checkout, which includes a high-quality box, ribbon, and a personalized message card for the recipient.